Frequently Asked Questions

We bill based on actual time spent on your project, tracked in real-time increments. There are no monthly retainers or minimum spend requirements beyond the first hour. You receive a detailed breakdown of tasks with every invoice.

Absolutely. In fact, we encourage it. You might need a Principal Engineer for the initial architecture strategy (2 hours) and then an Associate Engineer to write the unit tests (10 hours). We automatically apply the correct rate to the correct task to maximize your budget.

For standard tasks, we can often deploy an Associate or Senior Engineer within 24-48 hours. Principal and Senior Principal Engineers typically require booking 3-5 days in advance, though emergency rush options are available for critical issues.

Yes. Protecting your intellectual property is paramount. We sign a standard Mutual NDA before any detailed discussions or code access takes place. All code written by us belongs to you upon payment.

We operate on a 'Digital Therapy' model—transparency is key. If you feel an engineer isn't the right fit, let us know immediately. We will stop the clock, review the work, and if there is a quality issue, we will remediate it at no cost to you.

Our primary model is hourly to ensure flexibility and agility. However, for well-defined scopes where requirements are frozen, we can discuss a fixed-price engagement. Please contact us to discuss your specific needs.